General Terms and Conditions

General Terms and Conditions De Grote Geere

January 2026

These general terms and conditions are used by De Grote Geere B.V., established in Oostkapelle, hereinafter referred to as De Grote Geere. These general terms and conditions can be consulted at www.degrotegeere.nl

1. Reservation and Payment

De Grote Geere only processes reservations from persons aged 21 and over. The tenant must be 21 years or older and present during the stay.
De Grote Geere reserves the right at all times – without stating reasons – to refuse and/or cancel a reservation.
De Grote Geere will confirm and invoice the reservation digitally to the tenant. The confirmation also serves as the invoice. The tenant is asked to check this immediately upon receipt for accuracy. Any alleged inaccuracies can always be reported in writing, no later than 10 days after the date of the confirmation/invoice and before the start of the stay.
A reservation and thus rental agreement is only final after receipt of a (down) payment. If the (down) payment is not received within 48 hours, the reservation is automatically cancelled. The (possible) payment terms and conditions are stated on the confirmation/invoice.
By making a (down) payment, the tenant confirms having read and agreed to the general terms and conditions of De Grote Geere.
The down payment is 50% of the total rental amount. The second part of the rental amount (the other 50%) must be paid 8 weeks before the start of the rental period. For bookings with an arrival date within 8 weeks, there is no down payment and the total rental amount (100%) must be paid.

2. Price

The prices communicated by De Grote Geere (websites, brochures, etc.) are not binding. De Grote Geere reserves the right to change the prices and/or charge a surcharge (for example, as a result of an increase in energy prices). At the time of booking, you will be informed of the then current price. The price stated on the confirmation/invoice is binding. Price discounts and/or special promotions can no longer be used if the confirmation/invoice has been sent by De Grote Geere.

The rental price includes:

Rental of the accommodation (rental amount)
VAT according to the guidelines of the VAT administration of the Netherlands
Normal use of gas, electricity, and water
Final cleaning
Bed, bath, and kitchen linen

The rental price excludes:

Tourist tax. De Grote Geere is legally obliged to collect and remit tourist tax to the municipality of Veere. To determine the number of persons, the maximum number of persons who stay at least one night in the accommodation applies. Later arrival of persons only leads to a refund of tourist tax if this is indicated upon arrival by the main booker. Earlier departure of persons only leads to a refund of tourist tax when they report upon departure.
Pet surcharge. For the rules regarding pets, see point 7 of these general terms and conditions.
All other additional bookable options.

3. Changes

If the tenant wishes to make changes to the booking after the booking has been made, De Grote Geere is not obliged to comply. De Grote Geere is free to decide whether and to what extent these changes are accepted. It is possible that change costs will be charged.

Changes regarding the tourist tax and optionally bookable items can no longer be settled after departure.

4. Cancellation

Cancellation of the reservation by the tenant must always be communicated in writing or by e-mail to De Grote Geere. After receipt of the written cancellation, De Grote Geere will send a cancellation confirmation/invoice. In the event of cancellation, the following conditions apply:
1. For cancellations up to 84 days (12 weeks) before the start of the rental period, 25% of the rental amount will be charged.
2. For cancellations from 84 days (12 weeks) to 28 days (4 weeks) before the start of the rental period, 50% of the rental amount will be charged.
3. For cancellations from 28 days (4 weeks) to 14 days (2 weeks) before the start of the rental period, 75% of the rental amount will be charged.
4. For cancellations from 14 days (2 weeks) before the start of the rental period, 100% of the rental amount will be charged.
Monies already paid will be settled in accordance with the cancellation provisions and the cancellation invoice.
In case of no-show, early departure, or later arrival than reserved, no refund of payments made will be given.
It is not possible to take out a cancellation and/or travel insurance via De Grote Geere.
If any circumstance compels De Grote Geere to cancel the already reserved accommodation, the tenant will be informed immediately and, if possible, offered an alternative. If this alternative is not accepted or if no alternative can be offered, De Grote Geere will immediately refund the amount already paid by the tenant. The tenant has no other right or claim than to reclaim this amount.

5. Dissolution

De Grote Geere is entitled to consider the rental agreement with the tenant as dissolved without notice of default or judicial intervention being required:

if the payment of the rental amount is not paid in full no later than 6 weeks before the start of the rental period; or if, in the case of bookings starting within 6 weeks, payment is not made within 48 hours. The tenant is liable for all damages suffered or to be suffered by De Grote Geere as a result, including all costs incurred by De Grote Geere in connection with the reservation and the dissolution of the rental agreement. In any case, the tenant owes a dissolution fee.
if the tenant leaves the rented property prematurely; the final departure from the rented property nullifies all rights to compensation or refund.
if the tenant fails to occupy the rented property on the day the rental period starts before 8:00 p.m., without written, telephone, or digital notification that he will occupy the rented property later during the rental period;
if the tenant does not comply with the obligations under the rental agreement and/or the general terms and conditions.

6. Arrival, Stay, and Departure

The rented accommodation is in principle accessible between the check-in time on the day of arrival and the check-out time on the day of departure as stated on the website of De Grote Geere. In the event of force majeure, De Grote Geere is entitled to extend arrival times. If the stay is not vacated on time, De Grote Geere is entitled to deny tenants further access to the holiday accommodation.
The tenant declares to be familiar with the location, layout, and proper state of maintenance of the rented accommodation through public information (including via the internet).
In the event of an emergency or nuisance, De Grote Geere may inspect the rented property at any reasonable time.
The rented property may not be occupied by more persons than the maximum allowed according to the type description on the website of De Grote Geere (www.degrotegeere.nl), noting that one baby (0-2 years) is allowed in addition if using the cot present in the accommodation. The guest may not have more people stay overnight in the rented property than agreed in the rental agreement, unless with written permission from De Grote Geere.
It is not permitted to place camping equipment at the accommodation. If this condition is not met, De Grote Geere is entitled to terminate the rental agreement with immediate effect. Compensation may also be charged.
Staying in and around the accommodation is at the tenant's risk. The tenant is also responsible for his guests and family.
The tenant undertakes to leave the accommodation and its inventory in good condition at the end of the rental period. In case of violation, the landlord is entitled to charge extra costs.
If defects or technical malfunctions are found upon arrival, the tenant must report these as soon as possible, but no later than three hours after arrival, to De Grote Geere, so that De Grote Geere has the opportunity to resolve the matter immediately if possible. After this time, no claim can be made regarding a defect concerning the accommodation.
The costs of normal maintenance and repair of defects are borne by De Grote Geere. If defects occur, the tenant must immediately inform De Grote Geere and follow its instructions as much as possible.
The tenant may only use the accommodation as a holiday residence and may not conduct any business or profession therein.
The tenant may not sublet or lend the accommodation to third parties.
The tenant is prohibited from causing nuisance by making music or other noise or in any other way, especially between 10:00 p.m. and 8:00 a.m.
Smoking is not permitted in any accommodation. In case of violation of the smoking ban, De Grote Geere is entitled to charge €250.00 in cleaning costs.
In case of loss or theft of keys or key tags of the accommodation, replacement costs will be charged.
Moving cupboards, audio or television equipment, or taking any part of the indoor inventory outside, except crockery, glasses, and cutlery for your meal outside, is expressly not allowed.
For rules regarding pets, see point 7 Pets.
For parking cars, the tenant can use the parking lot of De Grote Geere. If the tenant comes with more than 2 cars or the vehicle is too large for the parking lot, the tenant may be asked to park on a nearby private site.
Charging an electric car at the accommodation other than using the designated connections in the parking lot is not permitted. If De Grote Geere detects via its electricity use or otherwise that the tenant has charged one or more sessions via a normal socket at or from the accommodation, the costs will still be charged. Charging an electric car via a normal socket can also cause a short circuit or fire.

7. Pets

Pets other than dogs are not allowed, unless otherwise agreed. Animals other than pets are not allowed.
Dogs are only allowed in designated accommodations. A surcharge is charged per dog.
All pets must be registered at the time of reservation. If pets are brought without registration, De Grote Geere is entitled to deny access to the accommodation.
Pets must be free of pests.
Outside the accommodation(s), on the grounds of De Grote Geere, pets must be kept on a leash.
It is not permitted to walk pets on the communal playing field.
De Grote Geere reserves the right to refuse pets at any time without giving reasons.
The tenant is liable for all damage caused by pets.

8. Force Majeure

Force majeure on the part of De Grote Geere exists if the execution of the rental agreement is wholly or partially, temporarily or otherwise, prevented by circumstances beyond the control of De Grote Geere, including but not limited to the threat of war, strikes, blockades, fire, floods, government measures, and other disruptions or events.

9. Liability

De Grote Geere accepts no liability for theft, loss, damage, or injury of any kind caused to the tenant or the tenant's property during or as a result of a stay in one or more of our accommodations, or on the grounds belonging to De Grote Geere.
De Grote Geere accepts no liability for nuisance caused by construction work on access and main roads, etc., in the vicinity of the rented accommodation.
De Grote Geere accepts no liability for the failure or deactivation of technical equipment, utilities, or the non-functioning or partial non-functioning of the internet.
De Grote Geere accepts no liability for nuisance caused by third parties.
De Grote Geere accepts no liability for incorrect statements, printing errors, changes in prices, rental conditions, and all other circumstances, nor for any damage that may arise as a result.
Anyone who enters into a rental agreement on behalf of or for the benefit of another is jointly and severally liable for all obligations arising from the agreement. The (other) tenant(s) (guests) is (are) liable for their own part.
The tenant and those accompanying him or her are jointly and severally liable for all loss and/or damage caused to De Grote Geere and/or any third party as a direct or indirect result of their stay, regardless of whether this was caused by their own actions or omissions or by third parties who are present in or at the accommodation through their actions, as well as for all damage caused by an animal and/or an item in their possession.
In case of improper use or improper leaving of the accommodation, additional costs may be charged.
The accommodations of De Grote Geere have a (wireless) internet connection that the tenant can use. It is forbidden to download or stream illegally from the internet. The tenant is responsible and liable for his own internet use and if fines are imposed, these will be passed on to the tenant. The personal data of the tenant/offender will be disclosed to the authorities upon request. All costs incurred by De Grote Geere in connection with such an infringement will be recovered from the tenant.

10. Complaint

Despite all due care by De Grote Geere, it may happen that the tenant has a justified complaint. The tenant can report this complaint on site and directly to De Grote Geere to allow it to resolve the matter immediately. If the complaint is not handled satisfactorily, the tenant has up to 14 days after departure to submit the complaint in writing and with reasons via the email address stated on the website of De Grote Geere.

11. Layout of Accommodations

The type of accommodation is stated on the reservation confirmation. De Grote Geere is always entitled, without giving reasons, to change the accommodation to a comparable, larger, or more luxurious accommodation.

12. General

We inform the tenant that it is possible that maintenance work may take place in or at De Grote Geere during the stay. In that case, the tenant is not entitled to any compensation.
Only Dutch law applies to the reservation/rental agreement. All possible disputes between the landlord and tenant that cannot be settled otherwise than judicially will be settled by a competent court in Middelburg (Court of Zeeland-West-Brabant).
These General Terms and Conditions apply to all bookings made directly or indirectly with De Grote Geere. For reservations made through channels other than directly with De Grote Geere, the payment obligations and cancellation conditions of the respective channel apply.
The digital version of the General Terms and Conditions of De Grote Geere (as found on the website of De Grote Geere) is leading. If the digital version therefore differs from a printed version, the digital version prevails. Apparent (digital) printing errors do not bind De Grote Geere. When a new digital version is published on the website, previous publications lapse.